Privacy Policy

1. Who We Are

Next Nova Technologies (Pvt) Ltd ("Next Nova", "we", "us", or "our") is a registered IT services and web development provider with its engineering studio in Abbottabad, Khyber Pakhtunkhwa, Pakistan (SECP & PSEB registered) and client operations serving businesses across the United States, Canada, the United Kingdom and Australia.

2. Information We Collect

When you submit an inquiry form, request a quote, or schedule a strategy call, we collect information including your name, business email address, phone/WhatsApp number, current website URL, and project notes. We do not sell or rent this information to third parties.

Website chat. The chat on our website is an AI assistant powered by Anthropic’s Claude. What you type, the pages you chat from and any website address you share are sent to Anthropic to generate replies, and the conversation is saved on our server. If you share your contact details about a project, we send a summary to our team by email and WhatsApp and add it to our CRM so a senior person can follow up. Please don’t share passwords or payment details in the chat. You can ask us to delete a conversation at any time by emailing info@nextnova.tech.

3. How We Use Your Data

We use the information you provide solely to:

• Prepare accurate project estimates, technical audits, and proposals.
• Communicate regarding scheduling, milestones, and deliverables.
• Deliver monthly performance and maintenance reports if you are enrolled in a Care Plan.

4. Client Accounts & Credentials

For development and maintenance projects, all domain registrations, hosting accounts, third-party subscriptions, and analytics accounts are established directly in your name or managed via secure temporary access. Credentials provided for website migrations or maintenance are stored in encrypted vaults and removed upon project sign-off.

5. Contact Us

If you have questions about this policy or your personal information, please contact us at info@nextnova.tech.